Refund policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, not as described, or significantly different from the sample shown, you can ask for a repair, replacement or refund. If the problem is major, you can choose a refund or a replacement.
For hygiene reasons, worn socks can only be returned if they are faulty or not as described. This doesn't affect your rights under the Australian Consumer Law.
How to start a return: email guanjinglu@gmail.com or use our Contact page with your order number and photos of any fault. We'll reply with next steps and a return address.
Approved refunds are made to the original payment method.